Case Manager for ADR Support (Supporting Mediators Practices)
Description
ADR Support is a full-service virtual support team, providing an array of administrative support services for established neutrals around the country. We believe in growing together as a team and we reward hard work. The ideal candidate for this role will be tech-savvy, customer service-oriented, and have a strong desire to do great work for our clients.
Full-Time: 100% Remote/Work from Home
Job Description
As a case manager you will oversee all administrative areas of your mediator’s practice including, but not limited to:
Answer phone calls and emails in a timely, polite, and professional manner
Maintain up-to-date calendars
Work with attorney assistants/ paralegals to collect relevant information for scheduling
Ensure that all paperwork and documentation is created accurately and filed correctly
Prepare and file any relevant documents or notices with the court as needed
Create initial file setup and maintain file organization
Communicate regularly with your mediator(s) to ensure all needs are being met
Assist other team members with tasks needed to move cases forward and to maintain the organizational integrity and proper office administration
Required Skills
Proficient in Microsoft Office and Google applications
Grasps new computer systems and technology quickly
Works well in a team/collaborative environment
Highly organized with a strong attention to detail
Excellent communication skills, both written and verbal
Polished and professional phone etiquette
Ability to prioritize and balance multiple tasks simultaneously
Be dependable, self-motivated, and have a positive attitude
Preferred Experience
Customer service background
Experience in the legal field is a plus but not required
Knowledge of Zoom, Quickbooks, Dropbox, Docusign, Slack, and Adobe
Benefits & Other Eligible Compensation
Includes health, dental, vision, disability, and life insurance, 401(k) plan with company match, paid time off, commission opportunities, and additional voluntary benefits.
