First impressions matter. Friendly, prompt and professional, your personal case manager will deal with all your client inquiries and case administration, up to the point of invoice generation - leaving you to manage your own billings and collections.
Our orientation team will meet with you to learn exactly how your current ADR practice works; greeting and scheduling preferences, court filing requirements, appointment reminders, cancellation policies, default start times, hourly rates, typical invoice splits, and much more. We'll ask you to send over sample letters, documents and templates, so we can incorporate those into your preferred case management workflow.
Over the course of just 3 orientation meetings via Zoom, we'll aim to make your transition to remote staffing quite painless! Your Case Manager will also have a local area-code phone number and an email address affiliated with your domain. We'll answer calls using your business name, so clients will simply assume these staff are in your office.
Let us take all these time-consuming administrative tasks off your hands,
so you can focus your valuable time on billing more hours and growing your ADR practice.
9 to 5, Monday to Friday, 52 weeks a year - timely responses to all client inquiries.
Your mediation calendar updated in realtime, with all case info a click away.
Zoom meeting, Your Office, Counsel's office, flexible space? We'll take care of it.
We produce all paperwork required for your mediation. Use your forms or ours.
We'll execute your cancellation policy, or update documents and recontact the clients.
A few days out, we'll send emails to all relevant parties so it's top of their inbox.
We'll prepare and file any relevant court documents or notices, as needed.
Case manager confirms mediation outcome on the day, confirming billable hours.
Add an experienced full-time Case Manager to your practice - at an unbeatably low cost...
|Your Annual Billings||Standard Mgt. Fees||NADN Member Mgt. Fees|
|Case Management Only||> $200K||12.0%||Contact For Rate|
|> $300K||11.5%||Contact For Rate|
|> $400K||11.0%||Contact For Rate|
|> $500K||10.5%||Contact For Rate|